1. Introduction and Acceptance
Welcome to Asaanraah (“we,” “our,” or “us”), an Android game development service provider. These Terms and Conditions (“Terms”) govern your use of our website at https://asaanraah.site and all services provided by Asaanraah.
By accessing our website, engaging our services, or entering into any agreement with us, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
2. Company Information
Business Name: Asaanraah Website: https://asaanraah.site Email: contact@asaanraah.site Address: C-Block, Eden Value Homes, Lahore, Pakistan Nature of Business: Android Game Development Services
3. Services Description
Asaanraah provides comprehensive Android game development services including but not limited to:
- Custom Android game development and programming
- Game design and conceptualization services
- User interface and user experience design
- Graphics design and animation services
- Sound design and audio integration
- Quality assurance and testing services
- App store submission and optimization
- Post-launch support and maintenance
- Consultation and advisory services related to game development
4. Eligibility and Account Requirements
4.1 Age Requirements
You must be at least 18 years old to enter into agreements with Asaanraah. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.
4.2 Business Capacity
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the legal authority to bind such entity to these Terms.
4.3 Accurate Information
You agree to provide accurate, current, and complete information during the service engagement process and to update such information as necessary.
5. Service Agreement and Project Scope
5.1 Project Proposals
All projects begin with a detailed proposal outlining scope, deliverables, timeline, and costs. The proposal becomes binding upon written acceptance by both parties.
5.2 Scope Changes
Any changes to the agreed project scope must be documented in writing and may result in additional costs and timeline adjustments. We reserve the right to decline scope changes that significantly alter the project’s nature.
5.3 Client Responsibilities
Clients are responsible for:
- Providing necessary project materials and information in a timely manner
- Responding to requests for feedback within agreed timeframes
- Ensuring legal compliance of requested game content
- Providing clear and detailed requirements and specifications
5.4 Development Timeline
Project timelines are estimates based on the agreed scope and client cooperation. Delays caused by client feedback cycles, scope changes, or external factors may extend delivery dates.
6. Payment Terms
6.1 Payment Structure
Unless otherwise agreed, payments are structured as follows:
- 30% upon project commencement
- 30% upon design/milestone completion
- 30% upon beta delivery
- 10% upon final project delivery
6.2 Payment Methods
We accept payments through bank transfers, PayPal, and other mutually agreed methods. All payments must be in USD unless otherwise specified.
6.3 Late Payments
Invoices are due within 15 days of issuance. Late payments may incur a service charge of 2% per month on outstanding amounts.
6.4 Refund Policy
Refunds are considered on a case-by-case basis. Generally, payments for completed work phases are non-refundable. Any refund requests must be made in writing with detailed justification.
7. Intellectual Property Rights
7.1 Client Ownership
Upon full payment, clients retain ownership of:
- Original game concepts and ideas provided by the client
- Custom game assets created specifically for the project
- Source code developed for the project
- All intellectual property rights in the final deliverable
7.2 Asaanraah Rights
Asaanraah retains ownership of:
- Pre-existing proprietary tools, frameworks, and methodologies
- General knowledge, skills, and experience gained during the project
- The right to showcase completed projects in our portfolio (unless explicitly restricted)
7.3 Third-Party Assets
Any third-party assets, tools, or libraries integrated into the project remain the property of their respective owners and are subject to their licensing terms.
7.4 Confidentiality
We maintain strict confidentiality regarding client projects and proprietary information. We will not disclose sensitive project details without explicit written consent.
8. Quality Assurance and Warranties
8.1 Performance Standards
We guarantee that delivered games will:
- Function according to agreed specifications
- Be free from critical bugs that prevent normal operation
- Comply with Google Play Store requirements at the time of delivery
8.2 Bug Fix Warranty
We provide a 90-day warranty for critical bugs that prevent the game from functioning as specified. This warranty covers bug fixes but not feature additions or modifications.
8.3 Limitation of Warranties
Our services are provided “as is” beyond the specific warranties outlined above. We do not guarantee market success, download numbers, or revenue generation.
9. Support and Maintenance
9.1 Included Support
Each project includes a specified period of post-launch support as outlined in the project agreement. This typically includes bug fixes and minor updates.
9.2 Extended Support
Extended support and maintenance services are available through separate agreements with specific terms and pricing.
9.3 Response Times
We aim to respond to support requests within 24 hours during business days. Critical issues affecting game functionality receive priority attention.
10. Limitation of Liability
10.1 Maximum Liability
Our total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific project giving rise to the claim.
10.2 Excluded Damages
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
10.3 Client Indemnification
Clients agree to indemnify and hold Asaanraah harmless from any claims arising from:
- Content provided by the client
- Misuse of delivered products
- Violation of third-party rights
- Non-compliance with applicable laws
11. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, pandemic, or technical failures beyond our control.
12. Termination
12.1 Termination by Client
Clients may terminate projects with 15 days written notice. Payments for completed work phases remain due, and no refunds will be provided for completed work.
12.2 Termination by Asaanraah
We may terminate projects if:
- Client fails to make required payments
- Client materially breaches these Terms
- Project requirements involve illegal or unethical activities
- Continued cooperation becomes impossible
12.3 Effect of Termination
Upon termination, we will deliver all completed work and transfer ownership of paid-for deliverables. Both parties remain bound by confidentiality and intellectual property provisions.
13. Privacy and Data Protection
13.1 Information Collection
We collect only information necessary to provide our services, including contact details, project specifications, and payment information.
13.2 Data Usage
We use collected information solely for service delivery, communication, and business operations. We do not sell or share personal information with third parties without consent.
13.3 Data Security
We implement reasonable security measures to protect client information but cannot guarantee absolute security of electronic communications or storage.
14. Governing Law and Dispute Resolution
14.1 Governing Law
These Terms are governed by the laws of Pakistan, without regard to conflict of law principles.
14.2 Dispute Resolution
Any disputes arising from these Terms or our services shall be resolved through:
- Good faith negotiations between the parties
- Mediation through a mutually agreed mediator
- Binding arbitration if mediation fails
- Legal proceedings in the courts of Lahore, Pakistan as a last resort
14.3 Class Action Waiver
You agree not to participate in any class action lawsuits against Asaanraah and to resolve disputes individually.
15. General Provisions
15.1 Entire Agreement
These Terms, together with specific project agreements, constitute the entire agreement between parties and supersede all prior communications and agreements.
15.2 Modifications
We may update these Terms periodically. Continued use of our services after changes constitutes acceptance of updated Terms. Material changes will be communicated to active clients.
15.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.
15.4 Assignment
We may assign our rights and obligations under these Terms to affiliated companies or successors. Clients may not assign their obligations without our written consent.
15.5 Waiver
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
15.6 Survival
Provisions relating to intellectual property, confidentiality, limitation of liability, and dispute resolution shall survive termination of these Terms.
16. Contact Information
For questions about these Terms and Conditions, please contact us:
Email: contact@asaanraah.site Website: https://asaanraah.site Address: C-Block, Eden Value Homes, Lahore, Pakistan
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM PKT Response Time: We aim to respond to all inquiries within 24 hours during business days.
17. Acknowledgment
By engaging our services or using our website, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. You also acknowledge that these Terms may be updated periodically and that your continued use of our services constitutes acceptance of any such updates.