1. Introduction

Asaanraah (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://asaanraah.site, use our services, or communicate with us.

This Privacy Policy applies to all users of our website and clients who engage our Android game development services. By using our website or services, you consent to the data practices described in this policy.

2. Company Information

Business Name: Asaanraah Website: https://asaanraah.site Email: contact@asaanraah.site Address: C-Block, Eden Value Homes, Lahore, Pakistan Data Controller: Asaanraah (for purposes of data protection laws)

3. Information We Collect

3.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Contact Us:

  • Full name
  • Email address
  • Phone number
  • Company name and position
  • Project requirements and specifications
  • Any other information included in your communications

Engage Our Services:

  • Billing and payment information
  • Business registration details
  • Tax identification numbers
  • Bank account information for payments
  • Project-related documents and materials
  • Feedback and testimonials

Use Our Website:

  • Information submitted through contact forms
  • Newsletter subscription details
  • Account registration information (if applicable)
  • Survey responses and feedback

3.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information:

Technical Information:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Device information
  • Time zone setting and location
  • Browser plug-in types and versions

Usage Information:

  • Pages visited and time spent on pages
  • Links clicked and content viewed
  • Date and time of visits
  • Referring website addresses
  • Search terms used to find our website

Cookies and Tracking Technologies:

  • Session cookies for website functionality
  • Analytics cookies to understand website usage
  • Preference cookies to remember your settings
  • Marketing cookies for advertising purposes (with consent)

3.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Payment processors for transaction verification
  • Business partners for referral information
  • Social media platforms when you interact with our content
  • Public databases for business verification purposes

4. How We Use Your Information

4.1 Primary Purposes

We use your personal information for the following purposes:

Service Delivery:

  • Providing Android game development services
  • Communicating about projects and deliverables
  • Managing project timelines and milestones
  • Delivering completed games and associated materials
  • Providing technical support and maintenance

Business Operations:

  • Processing payments and managing billing
  • Maintaining client records and project documentation
  • Conducting quality assurance and testing
  • Managing contracts and legal requirements
  • Improving our services and processes

Communication:

  • Responding to inquiries and support requests
  • Sending project updates and notifications
  • Providing information about our services
  • Sending newsletters and marketing communications (with consent)
  • Conducting client satisfaction surveys

4.2 Legal and Compliance

We may use your information to:

  • Comply with legal obligations and regulations
  • Protect our rights and interests
  • Prevent fraud and ensure security
  • Respond to legal requests and court orders
  • Enforce our Terms and Conditions

4.3 Marketing and Analytics

With your consent, we may use your information for:

  • Sending promotional materials and service updates
  • Analyzing website usage and user behavior
  • Improving our website and user experience
  • Conducting market research and analysis
  • Personalizing content and recommendations

5. Legal Basis for Processing (GDPR Compliance)

For users in the European Union, we process personal information based on the following legal grounds:

Contractual Necessity: Processing necessary to perform our contract with you or to take steps before entering into a contract.

Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services, preventing fraud, and ensuring security.

Legal Compliance: Processing necessary to comply with legal obligations.

Consent: Processing based on your explicit consent, which you may withdraw at any time.

6. Information Sharing and Disclosure

6.1 We Do Not Sell Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing and billing
  • Cloud hosting and data storage
  • Email delivery and communication services
  • Analytics and website optimization
  • Legal and accounting services

All service providers are contractually obligated to protect your information and use it only for specified purposes.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

6.4 Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders or legal processes
  • Government or regulatory requests
  • Protection of our rights and safety
  • Investigation of fraud or illegal activities
  • Enforcement of our Terms and Conditions

6.5 With Your Consent

We may share your information with third parties when you have given explicit consent for specific purposes.

7. Data Security

7.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards:

  • Encryption of data in transit and at rest
  • Secure server infrastructure and hosting
  • Regular security updates and patches
  • Access controls and authentication systems
  • Firewall and intrusion detection systems

Organizational Safeguards:

  • Employee training on data protection
  • Limited access to personal information
  • Regular security audits and assessments
  • Incident response procedures
  • Secure disposal of data and equipment

7.2 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Client information: Retained for the duration of our business relationship plus 7 years for legal and tax purposes
  • Project files and documentation: Retained for 5 years after project completion
  • Website usage data: Retained for 2 years for analytics purposes
  • Marketing communications: Retained until you unsubscribe or request deletion

7.3 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by applicable law.

8. Your Rights and Choices

8.1 Access and Portability

You have the right to:

  • Access your personal information we hold
  • Receive a copy of your data in a portable format
  • Request information about how your data is processed

8.2 Correction and Updates

You may:

  • Correct inaccurate or incomplete information
  • Update your contact details and preferences
  • Request amendments to your records

8.3 Deletion and Restriction

You have the right to:

  • Request deletion of your personal information (subject to legal requirements)
  • Restrict processing of your data under certain circumstances
  • Object to processing based on legitimate interests

8.4 Marketing Communications

You may:

  • Opt out of marketing emails by using unsubscribe links
  • Withdraw consent for marketing communications at any time
  • Update your communication preferences

8.5 Cookies and Tracking

You can:

  • Manage cookie preferences through your browser settings
  • Opt out of analytics tracking
  • Disable non-essential cookies

9. International Data Transfers

9.1 Cross-Border Processing

As we serve clients internationally, your personal information may be transferred to and processed in countries other than your country of residence, including Pakistan.

9.2 Safeguards

When transferring data internationally, we ensure appropriate safeguards are in place:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Other approved transfer mechanisms

10. Children’s Privacy

10.1 Age Restrictions

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.

10.2 Parental Consent

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly.

10.3 Educational Games

When developing educational games for children, we ensure compliance with applicable children’s privacy laws and implement additional safeguards for data protection.

11. Cookies and Tracking Technologies

11.1 Types of Cookies

We use the following types of cookies:

Strictly Necessary Cookies: Essential for website functionality and cannot be disabled.

Performance Cookies: Help us understand how visitors use our website to improve user experience.

Functional Cookies: Remember your preferences and provide enhanced features.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (with consent).

11.2 Cookie Management

You can manage cookies through:

  • Browser settings and preferences
  • Our cookie consent banner
  • Third-party opt-out tools
  • Direct contact with us for assistance

11.3 Third-Party Tracking

We may use third-party analytics and advertising services that use their own cookies and tracking technologies, subject to their respective privacy policies.

12. Updates to This Privacy Policy

12.1 Policy Changes

We may update this Privacy Policy periodically to reflect changes in:

  • Our data practices
  • Legal requirements
  • Service offerings
  • Industry standards

12.2 Notification of Changes

We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to active clients
  • Updating the “Last Updated” date at the top of this policy

12.3 Continued Use

Your continued use of our services after policy updates constitutes acceptance of the revised policy.

13. Contact Information and Data Protection Officer

13.1 General Inquiries

For questions about this Privacy Policy or our data practices, contact us:

Email: contact@asaanraah.site Website: https://asaanraah.site Address: C-Block, Eden Value Homes, Lahore, Pakistan

13.2 Data Protection Requests

To exercise your privacy rights or make data protection requests:

  • Send detailed requests to contact@asaanraah.site
  • Include your full name and contact information
  • Specify the type of request and relevant details
  • We will respond within 30 days of receiving your request

13.3 Complaints

If you believe we have not addressed your privacy concerns adequately, you may:

  • Contact us directly to resolve the issue
  • File a complaint with relevant data protection authorities
  • Seek legal advice regarding your rights

14. Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of Pakistan. Any disputes arising from this policy will be resolved in accordance with Pakistani law and jurisdiction.

15. Additional Information for Specific Regions

15.1 European Union (GDPR)

For EU residents, additional rights under GDPR include:

  • Right to data portability
  • Right to be forgotten
  • Right to object to processing
  • Right to lodge complaints with supervisory authorities

15.2 California (CCPA)

For California residents, additional rights under CCPA include:

  • Right to know about personal information collected
  • Right to delete personal information
  • Right to opt out of sale of personal information
  • Right to non-discrimination for exercising privacy rights

15.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate and will provide additional information as required by local regulations.

16. Acknowledgment and Consent

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

For specific processing activities that require explicit consent, we will obtain such consent separately and provide you with the ability to withdraw consent at any time.